HANDCRAFTED WOODEN GIFTS & CUSTOM ENGRAVINGS
Effective April 2025 · Lignolia.com
Please read before ordering: Because many of our products are custom-made with personalized engravings, our return options are subject to specific conditions outlined below.
Standard (non-customized) items
Items without any personalization may be returned within 7 days of delivery or pickup, provided they are unused, in their original condition, and in original packaging. Once we receive and inspect the returned item, a cash refund will be issued.
Please note the following apply to all standard returns:
- A restocking fee of J$500 will be deducted from your refund.
- Return shipping is at the customer’s expense and will not be reimbursed.
- We do not offer exchanges. If you wish to order a different item, please place a new order after your return is processed.
Custom & engraved items
Custom orders — including items with personalized names, messages, or laser engravings — are final sale once production has begun. Please double-check all spellings, names, and messages carefully before confirming your order, as we are unable to make changes once engraving starts.
If we make an error on our end (wrong name, wrong message, or incorrect engraving placement), we will correct or replace the item at no additional cost to you.
Damaged or defective items
If your item arrives damaged or has a manufacturing defect, contact us within 48 hours of delivery with clear photos of the item and packaging. Upon verification, we will arrange a replacement only. No cash refunds are offered for damaged or defective items.
Order cancellations
You may cancel a standard order within 24 hours of placing it for a full refund. Custom orders may be cancelled within 12 hours, as production may begin quickly. After these windows, cancellations cannot be guaranteed.
Shipping & pickup
Delivery partner
Knutsford Express
Free pickup
Redhills Mall, Kingston
Shipping costs
Non-refundable
Original shipping costs are non-refundable. Return shipping for eligible standard items is the sole responsibility of the customer. Items must be securely packaged to prevent transit damage — Lignolia is not responsible for items damaged during return shipping.
How to request a return or replacement
To begin the process, contact us using the details below. Please include your order number, reason for the return, and photos where applicable. Our team will respond within 1–2 business days.
Get in touch with us
Website: lignolia.com
Pickup: Redhills Mall, Kingston, Jamaica
Shipping: via Knutsford Express
Lignolia reserves the right to update this policy at any time. Last reviewed April 2026.